Frequently Asked Questions
It's my first massage. What do I need to know?
Massage is wonderful, and newbies are sometimes nervous about the details. After your therapist learns more about your health history and massage preferences, she will leave the room to wash her hands while you undress and get under the covers. You will be asked to undress to your level of comfort (usually down to your underwear or just your birthday suit) and only the body part being worked on is uncovered.
What should I wear?
We are not fashion police, and this is a no-judgement zone. Wear what you need to feel comfortable, and if you have coffee or baby spit-up stains on your shirt, you'll fit right in.
How do I express preferences about pressure?
We always ask before your session if you like light, medium or deep pressure, and if there are any areas of your body that need special care. Massage is not a "no-pain, no-gain" experience, so if it hurts beyond a "good hurt", please let us know.
Will the room be comfortable?
In a word, yes.
Can I receive massage if I have an injury, medical condition or special circumstance?
Probably. Massage can be therapeutic for many medical conditions and aid in injury recovery. If you have specific concerns please check in with your medical caregiver before receiving massage.
Can I receive a massage if I'm pregnant?
We highly encourage it! At The Well we have the most collective experience with pregnancy massage in Connecticut. Unless you are in active labor or have a condition known as pre-ecclampsia, massage with an experienced certified practitioner is recommended for many benefits. See our Prenatal Massage page for more.
What if I'm running late?
Running around ten minutes late? Don’t sweat it! Come on down. Some massage is always better than no massage, and busy people probably need massage most of all! If you are able to call to let us know, please do from a safely, not while driving.
Can I leave my cell phone on during my massage?
For your sake, it is usually better if you can "unplug" for your session. But we know you have reasons you might need to be in touch, whether it is a roof contractor with questions or kids that might not be feeling well. It is up to you!
What is your cancellation policy?
Glad you asked! We have excellent therapists whose livelihood depends on their full schedules. Please set yourselves reminders in your phone and check your calendars carefully! We also send out reminders--please read them even if you think you know what it will say, just to confirm the day and time correctly in your mind.